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TrackIR Camera not starting
Posted: Fri May 14, 2010 9:05 am
by coolts
Mostly after PC goes to sleep but not always.
Open software, no objects being tracked.
Not using Hub
If i close and reopen the software 1 or 2 times the camera kicks in.
Annoying
win7x64, latest drivers, USB power-down disabled
Re: TrackIR Camera not starting
Posted: Tue May 18, 2010 1:09 pm
by VincentG
What version of the TrackIR software are you using?
Re: TrackIR Camera not starting
Posted: Sat Jul 17, 2010 3:39 am
by sachmoz
I'm having this same problem. When I start the TrackIR software I have to quit out and restart it 3-5 times before the red LEDs light up and it starts working.
I'm on Windows Vista Ultimate and I'm using TrackIR software version 5.0.300 (Build 6225). I never used to have this problem with the old software, but I haven't used it for about 12 months, and only starting using it again in the last week after re-installing the OS and getting the latest TrackIR software.
It sounds like quite a few people are having the same problem. Is there a solution? Thanks.
Re: TrackIR Camera not starting
Posted: Mon Jul 19, 2010 11:47 am
by VincentG
Are you connected directly to the PC, or using a hub?
Is this a laptop/desktop system?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.
Re: TrackIR Camera not starting
Posted: Wed Jul 21, 2010 12:54 pm
by sachmoz
Thanks for the reply.
I have a desktop system and the device is connected directly to it, not through a separate hub.
Power saving is turned off for all the USB hubs in device manager.
Jason
Re: TrackIR Camera not starting
Posted: Wed Jul 21, 2010 1:14 pm
by VincentG
Do you have access to an external USB hub, with its own power supply, that you can try?
Do you have the latest motherboard bios, USB drivers installed?
Re: TrackIR Camera not starting
Posted: Fri Jul 23, 2010 6:39 am
by sachmoz
Yes, I have a powered USB hub. I've been trying a different USB port on my PC and so far it has been OK. If I have problems I'll try the USB hub. Many thanks.
Re: TrackIR Camera not starting
Posted: Sun Oct 03, 2010 10:12 am
by vigo
same here
win7 x64
track ir v5 software
any updates on this issue ?
Re: TrackIR Camera not starting
Posted: Mon Oct 04, 2010 2:06 pm
by VincentG
Laptop/desktop system?
Are you placing the system in standby, or powering it completely down?
Re: TrackIR Camera not starting
Posted: Mon Oct 18, 2010 9:47 am
by vigo
desktop /win7
the behaviour after a complete reboot is that I have to start,end, restart te trackir software in order to get the leds up
when I put my system in standbye and trackir is functional or has been functional at that time: I can just start the program and all is ok