I got a problem, help!

iKey
Posts: 6
Joined: Sun Sep 19, 2010 8:04 am

I got a problem, help!

Post by iKey » Sun Sep 19, 2010 8:07 am

Hey guys,

i got a problem with my TrackIR. Whenever i run the software, doesn't matter on what computer, it recognizes my TrackIR device, but the LED's won't go on anymore. The blue LED light turns on whenever i run a game, and the green one just appears sometimes, but the red LED's wich have to track, do not work anymore.

Could somebody help me please?

Skarra
Posts: 1
Joined: Sun Sep 19, 2010 3:19 pm

Re: I got a problem, help!

Post by Skarra » Sun Sep 19, 2010 3:24 pm

yeah same here with win 7, not green lights although it says camrea is working ok. trying a differnet machine,with xp ser3
will see what happens

iKey
Posts: 6
Joined: Sun Sep 19, 2010 8:04 am

Re: I got a problem, help!

Post by iKey » Mon Sep 20, 2010 5:27 am

Yeah, i use Windows 7 too, but it worked a while ago, using 7.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: I got a problem, help!

Post by VincentG » Mon Sep 20, 2010 2:00 pm

Are you using the TrackClip, or the TrackClip Pro with the camera?

Do you have TrackClip pro, or TrackClip selected in the software?

iKey
Posts: 6
Joined: Sun Sep 19, 2010 8:04 am

Re: I got a problem, help!

Post by iKey » Tue Sep 21, 2010 3:46 am

I am using the TrackClip, the one that came with my TrackIR, you mount it on a cap. On my TrackIR 4 software it says Vector Expansion.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: I got a problem, help!

Post by VincentG » Tue Sep 21, 2010 4:36 pm

Within the IR software -> Profiles tab -> under available profiles, highlight the default profile and select edit -> do you have vector, or TrackClip Pro selected here?

In the IR software -> View -> Tracking -> Settings, do you have the "Camera LEDS on" enabled here?

iKey
Posts: 6
Joined: Sun Sep 19, 2010 8:04 am

Re: I got a problem, help!

Post by iKey » Wed Sep 22, 2010 3:40 am

Yes, Vector is selected + The LED's are set to "ON" but they still don't want to work. The Camera is recognized, it also recognizes the game but the LED's won't turn on + sometimes the green light turns on for a second as it recognizes something that was tracked by the camera, but the LED's are still off.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: I got a problem, help!

Post by VincentG » Wed Sep 22, 2010 10:49 am

So you have tried this on several other systems, correct?

If so, and the options are enabled, then you are looking at a hardware failure of some kind.

How long have you had the device?

iKey
Posts: 6
Joined: Sun Sep 19, 2010 8:04 am

Re: I got a problem, help!

Post by iKey » Thu Sep 23, 2010 7:23 am

Correct. I've tried it again on another PC with Windows XP and fresh installed drivers + TrackIR software - nothing.

I bought TrackIR from a german shop on the 17th February 2009.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: I got a problem, help!

Post by VincentG » Thu Sep 23, 2010 2:46 pm

Unfortunately that would put it outside or 1 year warranty

http://www.naturalpoint.com/trackir/01- ... ranty.html

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