Cant get TrackIR 4 Pro to use new software

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Kocrachon
Posts: 2
Joined: Sun May 01, 2011 11:48 am

Cant get TrackIR 4 Pro to use new software

Post by Kocrachon » Sun May 01, 2011 11:50 am

So I have a TrackIR 4 pro with a clip, and I am trying to upgrade from the Track IR 4 software to the 5 software. THe newer software says no device detected. But track IR 4 software finds it just fine.

Anyone able to help me out?

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Cant get TrackIR 4 Pro to use new software

Post by NaturalPoint - Mike » Tue May 03, 2011 10:27 am

Let's try some installation troubleshooting:

Unplug your camera, and uninstall the TrackIR software.
Download a new copy of the latest version of the TrackIR software, and save it to your desktop (note: do not run from the downloader).
Right click on the installer, and select "Run as administrator" (even if your account is an administrator)
Finish the installation as normal, plug in your camera, and verify that drivers are properly installed via the device manager.
Run the software, and see if it works properly.

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