Version 4.1.038 and version 5 problem

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GazzaS
Posts: 3
Joined: Sun May 29, 2011 11:45 pm

Version 4.1.038 and version 5 problem

Post by GazzaS » Sun May 29, 2011 11:56 pm

Hi,
I've used my TrackIR 4 for years with no problem on XP. I upgraded to Windows 7 and now I have a problem with the head tracking. Tracking seems to work fine as long as I don't use 'heads'. But when I tick the 'heads' box, I get an unhandled error message causing trackIR to freeze up. Then, the 'heads' window pops up without showing the heads at all. Then, I must click on an X in the heads window causing the whole program to shut down.

To get past this problem I uninstalled 4.1.038 and installed the latest version of 5. This won't run at all when I click on the shortcut.

I've tinkered with compatibility options but nothing has changed.

I can live without the heads, but it was my preferred way of seeing where I was and how well it was working.

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Version 4.1.038 and version 5 problem

Post by NaturalPoint - Mike » Tue May 31, 2011 5:15 pm

Hello -

If it would be possible, could you post the contents of your event log entry related to that freeze?

Also, have you tried using the TrackIR 5 software? It will work appropriately with your TrackIR 4 camera, and has different visualization methods.

GazzaS
Posts: 3
Joined: Sun May 29, 2011 11:45 pm

Re: Version 4.1.038 and version 5 problem

Post by GazzaS » Tue May 31, 2011 11:31 pm

I hope this is what you mean. I just get the feeling there is something missing that both versions require that I don't have.

-
-

1001
4
0
0x80000000000000

1424
Application
Gary-PC


-
2314833822
1
APPCRASH
Not available
0
TrackIR.exe
0.0.0.0
4d54e57b
TrackIR.exe
0.0.0.0
4d54e57b
c0000005
00043920


D:\Users\Gary\AppData\Local\Temp\WER8D90.tmp.WERInternalMetadata.xml
D:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR.exe_51acd39f3c3e21a92949b6b17a9305ad2cef8a_05dfb6e1

0
e1491c97-8c16-11e0-a642-001fd0217fe2
0


NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Version 4.1.038 and version 5 problem

Post by NaturalPoint - Mike » Thu Jun 02, 2011 1:56 pm

Try downloading and installing the microsoft visual c++ 2005 and 2008 runtimes, then running these.

GazzaS
Posts: 3
Joined: Sun May 29, 2011 11:45 pm

Re: Version 4.1.038 and version 5 problem

Post by GazzaS » Thu Jun 02, 2011 10:22 pm

Thanks for your quick response. Unfortunately it didn't solve the problem with 4.1.038. Should it fix version 5?

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