Trackclip Pro is lose.

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GunnDawg
Posts: 4
Joined: Tue Sep 04, 2012 7:45 pm

Trackclip Pro is lose.

Post by GunnDawg » Tue Sep 04, 2012 7:48 pm

Recently on my brand new TrackIR 5 w/ TrackClip Pro I have been having issues. Where the arm comes out of the clip that holds the LED's, is lose and dangling. In the past all I had to do was pop it back in where it comes out. Now it wont pop back in to stiffen up.

What should I do? I cant use it when its just dangling around loosely like that.

GunnDawg
Posts: 4
Joined: Tue Sep 04, 2012 7:45 pm

Re: Trackclip Pro is lose.

Post by GunnDawg » Tue Sep 04, 2012 7:51 pm

Upon further inspection I can see that a tiny piece of plastic near the mount of what I am talking about has come lose, and probably broke.

This clip is less than 6 months old. Will they offer a replacement? This is quite a disappointment for a product I spent quite a bit of money on.

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Trackclip Pro is lose.

Post by NaturalPoint - Mike » Tue Sep 04, 2012 8:00 pm

If you have an issue with a broken clip, please email support@naturalpoint.com.

GunnDawg
Posts: 4
Joined: Tue Sep 04, 2012 7:45 pm

Re: Trackclip Pro is lose.

Post by GunnDawg » Tue Sep 04, 2012 8:01 pm

I have sent them a contact forum message. In the mean time is there any way to set it up using the hat clip it came with? I cant figure out how I'd get the LED's onto the hat clip in order to use it that way, in the meantime.

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Trackclip Pro is lose.

Post by NaturalPoint - Mike » Tue Sep 04, 2012 8:07 pm

You certainly can use the hat clip. Just put the clip on a hat, then click "TrackClip" under basic settings in the TrackIR software. It should turn the 4 red LEDs inside the camera on. The three reflectors on the clip will do the rest!

GunnDawg
Posts: 4
Joined: Tue Sep 04, 2012 7:45 pm

Re: Trackclip Pro is lose.

Post by GunnDawg » Tue Sep 04, 2012 8:51 pm

[quote=NaturalPoint - Mike]You certainly can use the hat clip. Just put the clip on a hat, then click "TrackClip" under basic settings in the TrackIR software. It should turn the 4 red LEDs inside the camera on. The three reflectors on the clip will do the rest! [/quote]

Thank you kindly Mike. I never understood how the hat clip worked but it works quite well! Will deff. be able to continue flying until my replacement clip arrives.

I have emailed them and in less than an hour they responded wanting my order number, address, etc.

Great customer support! :D

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