Broken TrackClip Pro

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LukeFF
Posts: 8
Joined: Fri Sep 18, 2009 11:30 pm
Location: Riverside, California, USA

Broken TrackClip Pro

Post by LukeFF » Wed Nov 14, 2012 2:55 am

Hi,

Just recently, the arm on my TrackClip Pro broke at the point where the arm connects to the three sensors. I've sent an e-mail to the support e-mail address, but I've yet to receive a response. I just want to make sure my e-mail has been received and if there's anything else I need to do.

Thanks!

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Broken TrackClip Pro

Post by jolsonsalem » Wed Nov 14, 2012 5:36 pm

I'm not finding an email from the same address you used to register on the forums. Can you email me directly at jeff@naturalpoint.com and I'll help you out. Please include your TrackIR serial number, order number if purchased from us or when and where you purchased it from, a picture of the broken TrackClip Pro, and a current shipping address. Thanks!

LukeFF
Posts: 8
Joined: Fri Sep 18, 2009 11:30 pm
Location: Riverside, California, USA

Re: Broken TrackClip Pro

Post by LukeFF » Thu Nov 15, 2012 4:16 am

Hi Jeff,

I've sent you an e-mail with with a couple of pics, along with my serial number and mailing address. The only thing I cannot find is my order number, as I did purchase it from your website. Is there a link somewhere where I can find out that info?

LukeFF
Posts: 8
Joined: Fri Sep 18, 2009 11:30 pm
Location: Riverside, California, USA

Re: Broken TrackClip Pro

Post by LukeFF » Fri Nov 16, 2012 2:59 am

I just wanted to post here and say thanks NP! I'm very happy to see that a replacement clip is on the way. :)

dradecki
Posts: 23
Joined: Sun Aug 10, 2003 5:00 am

Re: Broken TrackClip Pro

Post by dradecki » Fri Nov 23, 2012 1:37 pm

I can't believe it. I have hardly used my Trackclip and today I was pulling my headset off and barely touched it and the led post popped off and appears broke. Is it possible to get a replacement.

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Broken TrackClip Pro

Post by jolsonsalem » Tue Nov 27, 2012 10:01 am

Dradecki, send me an email with your order number and a picture of your broken TrackClip.

jeff@naturalpoint.com

dradecki
Posts: 23
Joined: Sun Aug 10, 2003 5:00 am

Re: Broken TrackClip Pro

Post by dradecki » Tue Nov 27, 2012 8:34 pm

Sent. Thank you.

dradecki
Posts: 23
Joined: Sun Aug 10, 2003 5:00 am

Re: Broken TrackClip Pro

Post by dradecki » Thu Nov 29, 2012 11:22 am

Did you receive my email Jeff?

Regards,
dradecki

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Broken TrackClip Pro

Post by jolsonsalem » Thu Nov 29, 2012 1:54 pm

I did, I just sent you a reply. Once I hear back from you we will have you up and running again.

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