Red Wire Snapped

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bunraku
Posts: 23
Joined: Thu Dec 11, 2003 5:00 am

Red Wire Snapped

Post by bunraku » Sun Dec 09, 2012 12:08 pm

Hi

Got my TIR5 with Track Clip Pro in April this year. The part that holds the 3 LED's popped out many many times in those 8 months since and i've always managed to pop it back in.

However today i noticed after it popped out that the red wire has finally snapped.Do i contact the retailer direct or Natural Point and how quick are they to replace??

Seth Steiling
Posts: 1366
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: Red Wire Snapped

Post by Seth Steiling » Mon Dec 10, 2012 10:37 am

If you purchased from a reseller outside of the US or Canada, you can contact them for your replacement. If you purchased from a US or Canadian reseller, please contact sales@naturalpoint.com to get your TCP replaced.
Marketing Manager
TrackIR | OptiTrack

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