The Trackclip pro construction is a joke

[roads]

I read about its fragility then I read that NP redesigned the trackclip pro. Minimal really almost no force was applied to the device and the joint broke. When I saw whats inside the joint I did not believe my eyes, it is two small 1 millimeter wide plastik pins you could break by just pushing them together with two fingers.

I have the Track IR for a month now and barely had the time to use it.

I am quite upset considering the price and the redesign.

[NaturalPoint-Dustin]

I am sorry your unit has malfunctioned. We are looking into the fragility issue. Please submit a ticket at:

help.naturalpoint.com

I would be more than happy to assist you with this.

Best Regards,

[LesZapata]

This happened to me as well! It's so fragile and hard to keep it from unlatching!
I don't event want a replacement but I have no choice, I like the rest of the system.

[NaturalPoint-Dustin]

Hello,

Sorry to hear your TrackClip Pro has broken. I invite you to submit a ticket with us. I could check the warranty status of your TrackClip Pro.

Best Regards,

[Mapi]

This happened to me as well, after the first axis now the main axis too!
My clip is from 01-2013.

[NaturalPoint-Dustin]

Hello,

I invite you to create a ticket with us at:

help.naturalpoint.com

Regards,

[jamieh333]

I agree with OP.