New TrackClip Pro is better.

Seth Steiling
Posts: 1366
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: New TrackClip Pro is better.

Post by Seth Steiling » Tue Sep 03, 2013 9:28 am

Hi Grim,

The material change has already notably improved the durability of the current design, so it definitely does matter. A new design is on the roadmap, but this was the best solution for improving the units shipping out in the present and near future.

- Seth
Marketing Manager
TrackIR | OptiTrack

GrimLP
Posts: 2
Joined: Sun Sep 01, 2013 9:47 pm

Re: New TrackClip Pro is better.

Post by GrimLP » Tue Sep 03, 2013 11:37 am

Seth Steiling wrote:Hi Grim,

The material change has already notably improved the durability of the current design, so it definitely does matter. A new design is on the roadmap, but this was the best solution for improving the units shipping out in the present and near future.

- Seth
Thanks for the reply Seth, I'm glad to hear a redesign is on the board. Looking forward to it.

dradecki
Posts: 23
Joined: Sun Aug 10, 2003 5:00 am

Re: New TrackClip Pro is better.

Post by dradecki » Fri Sep 06, 2013 11:33 am

Wish this was the version I received. The last one I got broke within a couple of weeks and I still don't know how. My failings with the Trackclip has forced me to use other face track software.

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: New TrackClip Pro is better.

Post by NaturalPoint-Dustin » Fri Sep 06, 2013 11:42 am

Hello,

Have you created a ticket with us at help.naturalpoint.com? I would love to check on your warranty stratus and assist you with this.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

dradecki
Posts: 23
Joined: Sun Aug 10, 2003 5:00 am

Re: New TrackClip Pro is better.

Post by dradecki » Fri Sep 06, 2013 1:08 pm

Not yet, it was a replacement from another breakage so I didn't know if anyone could help. Given how quickly this one broke I just gave up and I had no idea an updated model had come out.

Seth Steiling
Posts: 1366
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: New TrackClip Pro is better.

Post by Seth Steiling » Fri Sep 06, 2013 3:20 pm

Definitely reach out to support. We'll replace it if within warranty, even if it's a replacement for a replacement. :-)
Marketing Manager
TrackIR | OptiTrack

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