Track clip pro not recognized

[R.S]

Hello, I have been using the track clip pro for a few months now, and I am starting to have a problem with it. The camera hardly recognizes the IR LED's, and the track clip pro must be a couple of centimeters(maybe an inch) away from the camera just to be recognized.

Any suggestions on How to fix this?

My hat clip works perfectly with the camera so I know it is not that

Thanks

[NaturalPoint-Dustin]

Hello,

I am sure we can figure out what is going on here. Can you verify that the LED lights on the TrackClip PRO are illuminated? If they are not, I would ask that you create a ticket with us at:

help.naturalpoint.com

I can check your warranty status and we can proceed from there. I look forward to resolving this.

Regards,