Help needed Track Clip Pro

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Worther
Posts: 1
Joined: Fri Oct 25, 2013 3:59 am

Help needed Track Clip Pro

Post by Worther » Fri Oct 25, 2013 4:05 am

Hi all,
I first bought Track IR v3 some years ago and have recently upgraded to the Vector Expansion and bought a Track Clip Pro.

All software has installed ok (V4, then V5 when I got Pro Clip). Vector expansion activated ok.

However, when I plug the Track Clip Pro in (and the Track IR v3 via 'piggy back' connector) the track Ir is recognised but not the Track Clip. I have selected Track Clip Pro in the software and no lights are tracking are visible.

What have I done wrong?
It can't be broke before I've used it surely?

Any help/advice would be much appreciated, I'm baffled!

Worther

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: Help needed Track Clip Pro

Post by NaturalPoint-Dustin » Tue Oct 29, 2013 10:06 am

Hi Worther,

Have you tried connecting the TrackClip PRO directly into the computer? Could I have you create a ticket with us at:

help.naturalpoint.com

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

aglavan84
Posts: 2
Joined: Sun Jan 19, 2014 12:38 pm

Re: Help needed Track Clip Pro

Post by aglavan84 » Sun Jan 19, 2014 12:43 pm

My base leg snapped of and my pro clip sensors keeps falling off. I love this product but why is it so flimsy yet so expensive? What can I do I am still under Warranty.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Help needed Track Clip Pro

Post by MikeWitham » Mon Jan 20, 2014 10:02 am

Hello aglavan84,

I have replied to your other post. I would like you to create a ticket at help.naturalpoint.com so I can look into all the available options for you.

Best regards,
Mike Witham
TrackIR Product Manager

deOmair
Posts: 1
Joined: Sat Dec 06, 2014 4:26 am

Re: Help needed Track Clip Pro

Post by deOmair » Sat Dec 06, 2014 4:41 am

i think it helps...




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