Hi all,
I first bought Track IR v3 some years ago and have recently upgraded to the Vector Expansion and bought a Track Clip Pro.
All software has installed ok (V4, then V5 when I got Pro Clip). Vector expansion activated ok.
However, when I plug the Track Clip Pro in (and the Track IR v3 via 'piggy back' connector) the track Ir is recognised but not the Track Clip. I have selected Track Clip Pro in the software and no lights are tracking are visible.
What have I done wrong?
It can't be broke before I've used it surely?
Any help/advice would be much appreciated, I'm baffled!
Worther
Help needed Track Clip Pro
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- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: Help needed Track Clip Pro
Hi Worther,
Have you tried connecting the TrackClip PRO directly into the computer? Could I have you create a ticket with us at:
help.naturalpoint.com
Best Regards,
Have you tried connecting the TrackClip PRO directly into the computer? Could I have you create a ticket with us at:
help.naturalpoint.com
Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Re: Help needed Track Clip Pro
My base leg snapped of and my pro clip sensors keeps falling off. I love this product but why is it so flimsy yet so expensive? What can I do I am still under Warranty.
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: Help needed Track Clip Pro
Hello aglavan84,
I have replied to your other post. I would like you to create a ticket at help.naturalpoint.com so I can look into all the available options for you.
Best regards,
I have replied to your other post. I would like you to create a ticket at help.naturalpoint.com so I can look into all the available options for you.
Best regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: Help needed Track Clip Pro
i think it helps...
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