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Help needed Track Clip Pro

Posted: Fri Oct 25, 2013 4:05 am
by Worther
Hi all,
I first bought Track IR v3 some years ago and have recently upgraded to the Vector Expansion and bought a Track Clip Pro.

All software has installed ok (V4, then V5 when I got Pro Clip). Vector expansion activated ok.

However, when I plug the Track Clip Pro in (and the Track IR v3 via 'piggy back' connector) the track Ir is recognised but not the Track Clip. I have selected Track Clip Pro in the software and no lights are tracking are visible.

What have I done wrong?
It can't be broke before I've used it surely?

Any help/advice would be much appreciated, I'm baffled!


Re: Help needed Track Clip Pro

Posted: Tue Oct 29, 2013 10:06 am
by NaturalPoint-Dustin
Hi Worther,

Have you tried connecting the TrackClip PRO directly into the computer? Could I have you create a ticket with us at:

Best Regards,

Re: Help needed Track Clip Pro

Posted: Sun Jan 19, 2014 12:43 pm
by aglavan84
My base leg snapped of and my pro clip sensors keeps falling off. I love this product but why is it so flimsy yet so expensive? What can I do I am still under Warranty.

Re: Help needed Track Clip Pro

Posted: Mon Jan 20, 2014 10:02 am
by MikeWitham
Hello aglavan84,

I have replied to your other post. I would like you to create a ticket at so I can look into all the available options for you.

Best regards,

Re: Help needed Track Clip Pro

Posted: Sat Dec 06, 2014 4:41 am
by deOmair
i think it helps...

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