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Re: TrackClip Pro Arm sensor arm broken

Posted: Wed Nov 12, 2014 5:05 pm
by MikeWitham
MrLB,

Though I don't work for flightstore, so I don't know their inventory situation. It is unlikely that they would have any of the old models in stock. I wish I had a better answer for you, but I cannot give you a guarantee.

Regards,

Re: TrackClip Pro Arm sensor arm broken

Posted: Thu Nov 13, 2014 7:51 am
by MrLB
thanks

Re: TrackClip Pro Arm sensor arm broken

Posted: Fri Nov 21, 2014 5:05 am
by arenas
hi..I want to buy TrackIR 5 Pro clip in Turkey,the company name is Softcode Software.I wonder that TrackIR Pro clip is a new version or not.The seller company says that , they have imported Track Clip Pro's one month ago.CAn you help me?

Re: TrackClip Pro Arm sensor arm broken

Posted: Fri Nov 21, 2014 10:47 am
by Seth Steiling
That should be one of the latest versions, arenas.

Re: TrackClip Pro Arm sensor arm broken

Posted: Sat Jan 16, 2016 1:41 am
by Omar
Hi,

Could anyone tell me when was the redesigned TrackClip Pro put into production?

Thanks

Re: TrackClip Pro Arm sensor arm broken

Posted: Mon Jan 18, 2016 1:28 pm
by MikeWitham
Omar,

It should have been towards the end of 2013. Is there something we can help you with?

Regards,

Re: TrackClip Pro Arm sensor arm broken

Posted: Sun Nov 20, 2016 2:45 pm
by GMFM
Hi,

I have been aware of how delicate this unit was since I bought it. I have been as careful as one can be but the inevitable happened. Of the two prongs that hold the leds', one has broken and now it won't stay in place.

Could I please get some assistance on how to go about it to get it repaired or replaced. Needless to say, it is out of warranty, but I would it thought that as it is either design and/or manufacturing fault, I may be considered.

Thank you.

Re: TrackClip Pro Arm sensor arm broken

Posted: Mon Nov 21, 2016 12:50 pm
by MikeWitham
GMFM,

Please contact our support department directly by going to help.naturalpoint.com.

Regards,