TrackClip Pro not working

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justinl9977
Posts: 1
Joined: Sat Jan 11, 2014 1:58 pm

TrackClip Pro not working

Post by justinl9977 » Sat Jan 11, 2014 2:02 pm

Hi,

I received my new TrackIR 5 and TrackClip Pro on Wednesday but I haven't been able to get the camera to work with the clip. It works well with the hat clip.

The camera is currently connected through the piggyback USB on the clip. I don't know if this is a software issue or if the unit is defective. I'm using software version 5.2.2.

Thanks for the help!

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackClip Pro not working

Post by MikeWitham » Mon Jan 13, 2014 9:45 am

Hello justinl9977,

I would like you to create a ticket with me at help.naturalpoint.com for this issue.

Best regards,
Mike Witham
TrackIR Product Manager

Stubbies
Posts: 2
Joined: Mon Jan 13, 2014 5:00 pm

Re: TrackClip Pro not working

Post by Stubbies » Mon Jan 13, 2014 5:14 pm

I'm willing to bet Justin doesn't know he needs to change the software setting so it knows he is using the track clip pro versus the hat clip. Just saying. :)

fredepagh
Posts: 2
Joined: Wed Jan 22, 2020 9:45 am

Re: TrackClip Pro not working

Post by fredepagh » Mon Jan 27, 2020 7:55 am

Any fixes on this. I have the exact same problem.

Old_As_Dirt
Posts: 1
Joined: Fri Dec 26, 2014 12:17 pm

Re: TrackClip Pro not working

Post by Old_As_Dirt » Thu Feb 20, 2020 7:33 am

Is there an unshaded window or strong light behind your head?

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