forums.naturalpoint.com

Posted: **Sat Jan 11, 2014 2:02 pm**

Hi,

I received my new TrackIR 5 and TrackClip Pro on Wednesday but I haven't been able to get the camera to work with the clip. It works well with the hat clip.

The camera is currently connected through the piggyback USB on the clip. I don't know if this is a software issue or if the unit is defective. I'm using software version 5.2.2.

Thanks for the help!

Posted: **Mon Jan 13, 2014 9:45 am**

Hello justinl9977,

I would like you to create a ticket with me at help.naturalpoint.com for this issue.

Best regards,

Posted: **Mon Jan 13, 2014 5:14 pm**

I'm willing to bet Justin doesn't know he needs to change the software setting so it knows he is using the track clip pro versus the hat clip. Just saying.

Posted: **Mon Jan 27, 2020 7:55 am**

Any fixes on this. I have the exact same problem.

Posted: **Thu Feb 20, 2020 7:33 am**

Is there an unshaded window or strong light behind your head?

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