When are you going to fix trackclip?

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Vernum
Posts: 4
Joined: Sun Jul 15, 2012 3:21 am

When are you going to fix trackclip?

Post by Vernum » Tue Jun 24, 2014 11:47 am

My clip broke at the joint at its 2y birthday just from regular careful use not even from falling and from what I can tell they havent improved the clip solidity yet.
It feels like a short life consumable rather than regular electronic equipment.
Does naturalpoint really expect people to rebuy a new unit every few years?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: When are you going to fix trackclip?

Post by MikeWitham » Wed Jun 25, 2014 2:13 pm

Hi Vernum,

I'm sorry to hear that your TrackClip PRO has failed prematurely! While this does happen on occasion, it's definitely not our expectation for a unit to fail after two years. We actually have reworked the materials since you made your purchase, to enhance durability, but I know that this doesn't help with your situation. Since your unit is a year out of warranty, I am not sure if we can offer much assistance.

However, if you contact our support team at help.naturalpoint.com, I would be happy to escalate your ticket to our TrackIR Product Manager for further consideration.

Regards,
Mike Witham
TrackIR Product Manager

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