forums.naturalpoint.com

My clip broke at the joint at its 2y birthday just from regular careful use not even from falling and from what I can tell they havent improved the clip solidity yet.
It feels like a short life consumable rather than regular electronic equipment.
Does naturalpoint really expect people to rebuy a new unit every few years?

Hi Vernum,

I'm sorry to hear that your TrackClip PRO has failed prematurely! While this does happen on occasion, it's definitely not our expectation for a unit to fail after two years. We actually have reworked the materials since you made your purchase, to enhance durability, but I know that this doesn't help with your situation. Since your unit is a year out of warranty, I am not sure if we can offer much assistance.

However, if you contact our support team at help.naturalpoint.com, I would be happy to escalate your ticket to our TrackIR Product Manager for further consideration.

Regards,