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When are you going to fix trackclip?

Posted: Tue Jun 24, 2014 11:47 am
by Vernum
My clip broke at the joint at its 2y birthday just from regular careful use not even from falling and from what I can tell they havent improved the clip solidity yet.
It feels like a short life consumable rather than regular electronic equipment.
Does naturalpoint really expect people to rebuy a new unit every few years?

Re: When are you going to fix trackclip?

Posted: Wed Jun 25, 2014 2:13 pm
by MikeWitham
Hi Vernum,

I'm sorry to hear that your TrackClip PRO has failed prematurely! While this does happen on occasion, it's definitely not our expectation for a unit to fail after two years. We actually have reworked the materials since you made your purchase, to enhance durability, but I know that this doesn't help with your situation. Since your unit is a year out of warranty, I am not sure if we can offer much assistance.

However, if you contact our support team at, I would be happy to escalate your ticket to our TrackIR Product Manager for further consideration.