TrackClip Pro not working.

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maxbarjr
Posts: 1
Joined: Sun Sep 06, 2015 4:13 am

TrackClip Pro not working.

Post by maxbarjr » Sun Sep 06, 2015 7:06 am

I bought a Trackir 5 with trackclip pro from Amazon.com a few weeks ago and it arrived the other day. I have downloaded the lastest software from their site, installed it and I got the UI in calibrating or setting up the Trackir and Clip pro. But I can't get the clip pro working. I have read somewhere that there has to be a light coming from the IR leds but unfortunately there are no lights that I can see. I changed USB ports, made the clip pro have an independent USB port but still not working. I think the Clip pro is faulty.

Any suggestions?

TIA

Max

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackClip Pro not working.

Post by MikeWitham » Tue Sep 08, 2015 12:10 pm

Max,

Please create a ticket with us at help.naturalpoint.com so we can take care of this for you.

Regards,
Mike Witham
TrackIR Product Manager

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