track clip pro in process of breaking?

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scottjonesy
Posts: 1
Joined: Sun Nov 15, 2015 12:49 pm

track clip pro in process of breaking?

Post by scottjonesy » Sun Nov 15, 2015 1:11 pm

Hello,

Today I have been playing elite dangerous. My track IR software glitched out several times. I inspected the track clip pro and I noted that the plastic around one of the lights seemed to be split along the seam. I gently squeezed the plastic back together and it seemed to fix it for a while but it still on occasion glitches out (behaves like I am violently moving my head around even though I am looking straight ahead). I was wondering what the best course of action will be.

Thanks in advance

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: track clip pro in process of breaking?

Post by MikeWitham » Mon Nov 16, 2015 5:28 pm

scottjonesy,

Would you please create a ticket with me at help.naturalpoint.com and include your order number so I can best help you out?

Regards,
Mike Witham
TrackIR Product Manager

outfctrl
Posts: 20
Joined: Fri Mar 13, 2009 12:08 pm
Location: Jacksonville, Fl
Contact:

Re: track clip pro in process of breaking?

Post by outfctrl » Tue Mar 29, 2016 6:01 am

I sat on mine the other day and broke it :-(
I have the TrackIR 4
I need to stop drinking bourbon while playing
I will be ordering a new one soon

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