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track clip pro in process of breaking?

Posted: Sun Nov 15, 2015 1:11 pm
by scottjonesy
Hello,

Today I have been playing elite dangerous. My track IR software glitched out several times. I inspected the track clip pro and I noted that the plastic around one of the lights seemed to be split along the seam. I gently squeezed the plastic back together and it seemed to fix it for a while but it still on occasion glitches out (behaves like I am violently moving my head around even though I am looking straight ahead). I was wondering what the best course of action will be.

Thanks in advance

Re: track clip pro in process of breaking?

Posted: Mon Nov 16, 2015 5:28 pm
by MikeWitham
scottjonesy,

Would you please create a ticket with me at help.naturalpoint.com and include your order number so I can best help you out?

Regards,

Re: track clip pro in process of breaking?

Posted: Tue Mar 29, 2016 6:01 am
by outfctrl
I sat on mine the other day and broke it :-(
I have the TrackIR 4
I need to stop drinking bourbon while playing
I will be ordering a new one soon