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My TrackIR 5 has suddenly stopped working when using the TrackClip Pro. The reflective hat clip is recognized in camera mode, but the three led lights from the TrackClip Pro are no longer recognized by the camera (when TrackClip Pro is selected).

If I plug the TrackClip Pro into a usb port should the led's be visible?

How do I troubleshoot to make sure the TrackClip Pro has failed, and not the camera?

I have uninstalled and reinstalled the software (run as administrator) but this has not fixed the issue.

Having the exact same issue, needs someone to help
My camera can't seem to "find" the LED on my headset. It is kind off if they were'nt turned on? right?

Yes. I can still use the track hat clip, but the TrackClip Pro is not recognized by the camera.

Hello,

Can you guys share some screen shots of the Camera view? If the LED's are just not turning on, you might try plugging the Track Clip Pro, and the Track IR into separate USB ports. If they are already in different USB ports, there could be a chance that the device is broken.

The TrackClipPro does not show any image in the camera.


I plugged the TrackClipPro and camera into separate USB ports.
The TrackClipPro did not "ding", to indicate Win10 had recognized a usb device.

I am also having the same issue as above, it seems that the Track Clip Pro IR LED's are not being lit up as expected when viewing them with a camera that can discern IR light.

I purchased a new pro-clip and this solved the problem. There seem to be some slight design modifications to the clip, in that it does not rotate as far.
The product is out of warranty and the LED's have failed. Simple, misfortune to reconcile.