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TrackClip Pro led's visible?

Posted: Fri Jan 17, 2020 9:08 pm
by aeo214
My TrackIR 5 has suddenly stopped working when using the TrackClip Pro. The reflective hat clip is recognized in camera mode, but the three led lights from the TrackClip Pro are no longer recognized by the camera (when TrackClip Pro is selected).

If I plug the TrackClip Pro into a usb port should the led's be visible?

How do I troubleshoot to make sure the TrackClip Pro has failed, and not the camera?

I have uninstalled and reinstalled the software (run as administrator) but this has not fixed the issue.

Re: TrackClip Pro led's visible?

Posted: Wed Jan 22, 2020 9:46 am
by fredepagh
Having the exact same issue, needs someone to help :D
My camera can't seem to "find" the LED on my headset. It is kind off if they were'nt turned on? right?

Re: TrackClip Pro led's visible?

Posted: Wed Jan 22, 2020 2:52 pm
by aeo214
Yes. I can still use the track hat clip, but the TrackClip Pro is not recognized by the camera.

Re: TrackClip Pro led's visible?

Posted: Mon Jan 27, 2020 2:26 pm
by Chris.Johnson
Hello,

Can you guys share some screen shots of the Camera view? If the LED's are just not turning on, you might try plugging the Track Clip Pro, and the Track IR into separate USB ports. If they are already in different USB ports, there could be a chance that the device is broken.

Re: TrackClip Pro led's visible?

Posted: Fri Jan 31, 2020 11:14 am
by aeo214
TrackIR TrackClip camera.PNG
TrackIR TrackClip camera.PNG (46.58 KiB) Viewed 166 times
The TrackClipPro does not show any image in the camera.


I plugged the TrackClipPro and camera into separate USB ports.
The TrackClipPro did not "ding", to indicate Win10 had recognized a usb device.