Track Clip Pro - Wire Broken

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Apone_1
Posts: 3
Joined: Fri Jul 08, 2022 12:08 pm

Track Clip Pro - Wire Broken

Post by Apone_1 »

Hello - I have a TrackClip Pro, brand new, never used as I easily set up the hat tracker and used that. Over the holiday weekend I decided to set up the LED pro and got no lights or power. After trying different ports and verifying all looked right, I peeled back the foam to take a peek and the red wire is not connected. "There's your problem right there". I tried to provide a ticket at Natural Point but the system is down. It just says "processing" but never finishes even after leaving it for quite a long time. I came here to register and contact an admin but it seems my account is too new for that! How can I get some support for this product I've purchased....
Apone_1
Posts: 3
Joined: Fri Jul 08, 2022 12:08 pm

Re: Track Clip Pro - Wire Broken

Post by Apone_1 »

Can anyone share a way to contact natural point? I can't DM a moderator here yet, can anyone help alert them? Please.
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