USB Power Surge - Tracker Scorching Hot

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Cinurwe
Posts: 4
Joined: Thu Apr 14, 2022 5:24 pm

USB Power Surge - Tracker Scorching Hot

Post by Cinurwe »

I've seen a few other forum posts about this warning, but nothing about the tracker mounted on the monitor overheating.

The software kept opening, then immediately closing. 3 LED lights would show in the tracker, then finally it went black. I unplugged the tracker USB cable, reinstalled the software, plugged it back in and received a 'USB power surge' warning in Windows. As I was inspecting the cables, I touched the tracker and it burned my fingers. I immediately unplugged it. Took a few minutes to cool down, but it was cooking itself.

No idea what would cause this. The only time I can pinpoint when the software started acting up was right after a video card update, which was another issue I saw on the forums from a couple years back. Any other records of this thing overheating?
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 295
Joined: Fri Sep 02, 2022 6:40 am

Re: USB Power Surge - Tracker Scorching Hot

Post by jillian.smythe »

Hello Cinurwe,

Was your TrackIR connected directly to a USB port on the motherboard, or was it connected to a USB hub? If you are using a USB hub, please make sure it has external power.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
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