Is there something missing?

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boblister
Posts: 2
Joined: Fri Dec 04, 2009 2:40 pm

Is there something missing?

Post by boblister »

I bought a TrackIR 5 the other day complete with the TrackClip Pro. I have just noticed at the back of the device the red and black wires are exposed between the LEDs arm and the Clip that fastens on the headset. It looks like it should have a cover. Can someone check if theirs shows the wires or not. If it should then I am not sure if it came without it or if its dropped off.
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Is there something missing?

Post by VincentG »

It should have shipped with a cover
boblister
Posts: 2
Joined: Fri Dec 04, 2009 2:40 pm

Re: Is there something missing?

Post by boblister »

Thanks for that. It's either dropped off and I haven't noticed it or it wasn't on at the start. I am hoping I can get another cover otherwise.
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Is there something missing?

Post by VincentG »

please email support with your camera serial number, and issue, and we will see what we can do.
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