how to track props

kitesflyer
Posts: 26
Joined: Thu Jun 16, 2011 12:45 am

Re: how to track props

Post by kitesflyer » Tue Sep 27, 2011 9:41 am

ok Mike,I would be really helped if you could find me a solution to my request.I am using Arena version 1.1

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: how to track props

Post by NaturalPoint - Mike » Tue Sep 27, 2011 11:35 am

Could you double check that version number and post the complete version number and build number?

kitesflyer
Posts: 26
Joined: Thu Jun 16, 2011 12:45 am

Re: how to track props

Post by kitesflyer » Wed Sep 28, 2011 4:27 am

the complete version number is Arene v 1.1
I am using 6 flex v100 cameras

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: how to track props

Post by NaturalPoint - Mike » Wed Sep 28, 2011 9:35 am

This is likely an issue that has since been fixed in subsequent releases over the past few years. Please email support@naturalpoint.com with your camera serial numbers or software serial number, and I can look through our registration to find the versions your license is valid for and we can get your software updated.

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