Trackables not recognized

Post Reply
yoursort
Posts: 5
Joined: Tue Jul 19, 2011 2:12 am

Trackables not recognized

Post by yoursort » Thu Aug 16, 2012 2:13 am

Hi,
I am using a V120:Duo together with the Tracking Tools version 2.5. I have two trackables each consisting of 5 markers. When I start the Tracking Tools application and load my previously saved configuration the tracking goes fine for some minutes (both trackables are correctly recognized).

But after some time although the position of both trackables stays the same and also the markers are correctly recognized in space (as seen in the perspective view) the trackables itself are not recognized and on the Real-Time info tab there is no data output. You can see this in this screenshot this screenshot. Note that in the Real-Time info tab the trackable seems to be recognized but the data is -1.#IO

I hope you can help me!
Thanks!

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Trackables not recognized

Post by NaturalPoint - Mike » Thu Aug 16, 2012 2:09 pm

If you delete and recreate the rigid bodies, does this still happen?

yoursort
Posts: 5
Joined: Tue Jul 19, 2011 2:12 am

Re: Trackables not recognized

Post by yoursort » Fri Aug 17, 2012 1:51 am

Yes.

yoursort
Posts: 5
Joined: Tue Jul 19, 2011 2:12 am

Re: Trackables not recognized

Post by yoursort » Wed Aug 22, 2012 1:25 am

Do you have any advice for me what else I should try?

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Trackables not recognized

Post by NaturalPoint - Mike » Wed Aug 22, 2012 10:15 am

Can you make a small recording, then save it and your calibration to a file and email them to support@naturalpoint.com?

Post Reply