Lost sim connection

Sandbag01
Posts: 7
Joined: Tue Nov 17, 2015 5:00 am

Lost sim connection

Post by Sandbag01 »

Hi,

After flying FSX for a while, I lost the sim connection with the TrackIR5. However the two green lights are still on but no movements at all. It's hard to get the Track IR5 shut down and after reacitvation the TrackIR5 stops again after 5 minutes.

I have made several reinstallations, but with no success! :shock:

Is there anybody who will assist me with this issue?

Thanks in advance,
Best Regards,
Harry (NL)
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Lost sim connection

Post by MikeWitham »

Harry,

What version of the TrackIR software are you running? What version of FSX do you have installed? Are you running any add-ons that change the camera or view?

Regards,
Mike Witham
TrackIR Product Manager
Sandbag01
Posts: 7
Joined: Tue Nov 17, 2015 5:00 am

Re: Lost sim connection

Post by Sandbag01 »

Hi Mike,

I run the latest software (Version 5.2.2) and FSX Gold Edition.
No ,I have no add-ons which can change the camera. What kind of add-ons would change this?

Harry
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Lost sim connection

Post by MikeWitham »

Harry,

Could you please send me a list of your computer specs? I'm not sure what would be causing this and the extra information may be helpful.

Regards,
Mike Witham
TrackIR Product Manager
Sandbag01
Posts: 7
Joined: Tue Nov 17, 2015 5:00 am

Re: Lost sim connection

Post by Sandbag01 »

Hi Mike,

Specs:

Windows 7 Home Prof
Intel i7 3770K - 4.3 GHz
Asus Nvidia GTX 680
Asus Nvidia GTX 650
OCZ SSD Vertex4 256GB (W7)
OCZ SSD Vertex4 256GB (FSX)

FSX Gold Edtion
PRO ATC X
FSC9
Navigraph Charts 5.0
FSCrew PMDG NGX
FSCrew PMDG 777
DX10 fixer
PMDG 737-800/900
PMDG 747-400
PMDG 777

Harry
Sandbag01
Posts: 7
Joined: Tue Nov 17, 2015 5:00 am

Re: Lost sim connection

Post by Sandbag01 »

Hi Mike,

Thanks for the recommandation of the software, but I am afraid to inform you that this software does not work at all... :shock:

So I have installed the latest again and will study on it...Keep you posted!

Thanks for your help.

Harry
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Lost sim connection

Post by MikeWitham »

Sandbag01,

It doesn't work at all? Like doesn't launch, or won't install? I may need to look at the installer if that is the case. Have you had any changes since you reverted back to the newest version of the software?

Regards,
Mike Witham
TrackIR Product Manager
Sandbag01
Posts: 7
Joined: Tue Nov 17, 2015 5:00 am

Re: Lost sim connection

Post by Sandbag01 »

Hi Mike,

Track IR 5 does work well for the first 5 minutes and then lost connection with FSX. The 2 green lights are still on, but no movements at all! It is hard to shut down Track IR and after a hard reset it works well. It must be the sim connect software I think..

Best Regards,
Harry
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Lost sim connection

Post by MikeWitham »

Sandbag01,

Troubleshooting simconnect can be a pain. I'd advise going to SimHQ or AVSIM forums for advice. I'll see if I can come up with something.

Regards,
Mike Witham
TrackIR Product Manager
Sandbag01
Posts: 7
Joined: Tue Nov 17, 2015 5:00 am

Re: Lost sim connection

Post by Sandbag01 »

It seems at AVSIM Forum not a matter of the sim connection, but of TrackIR 5. On Internet I have read several problems with freezing of TrackIR5 and no solutions... :shock:
Attachments
This is, in my opinion, not the right solution...
This is, in my opinion, not the right solution...
track.png (161.6 KiB) Viewed 6896 times
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