Help! USB drivers not installing
Help! USB drivers not installing
NaturalPoint USB Drivers x64 "USB Drivers x64"are not installing. Only the TrackIR folder and its contents install.
Help anyone?
Help anyone?
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- Posts: 81
- Joined: Wed Mar 04, 2020 9:53 am
Re: Help! USB drivers not installing
Hi JG7_X-man,
I will be happy to assist you. Can you provide me with a little more information? Was this a first time install of TrackIR? What operating system are you using? Did you recently update your operating system?
I will be happy to assist you. Can you provide me with a little more information? Was this a first time install of TrackIR? What operating system are you using? Did you recently update your operating system?
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint
Customer Support Engineer
TrackIR
NaturalPoint
Re: Help! USB drivers not installing
Hi Jon!
I have had TrackIR for years (v3 - v5). A few weeks ago I updated windows and TrackIR stopped working in P3D, but it's fine in IL-2 Great Battles
I have followed the instructions posted here on how to troubleshoot and for some reason after 50 installs, I can't get the USB drivers to install in the NaturalPoint folder here C:\Program Files (x86).
I have validated that Simconnect works
Obviously unknow device is showing my device manager and it says the correct drivers are loaded but I can update the drives as the USB folder isn't installing
I have had TrackIR for years (v3 - v5). A few weeks ago I updated windows and TrackIR stopped working in P3D, but it's fine in IL-2 Great Battles
I have followed the instructions posted here on how to troubleshoot and for some reason after 50 installs, I can't get the USB drivers to install in the NaturalPoint folder here C:\Program Files (x86).
I have validated that Simconnect works
Obviously unknow device is showing my device manager and it says the correct drivers are loaded but I can update the drives as the USB folder isn't installing
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- Posts: 81
- Joined: Wed Mar 04, 2020 9:53 am
Re: Help! USB drivers not installing
Hi JG7_X-man,
We have seen a few cases similar to yours in the past two weeks. The workaround has been to completely uninstall TrackIR again, do a complete Windows reinstall, then reinstall TrackIR. It is excessive, but it works. The update from around March 10/11 has been very destructive to TrackIR.
Let me know how it goes.
We have seen a few cases similar to yours in the past two weeks. The workaround has been to completely uninstall TrackIR again, do a complete Windows reinstall, then reinstall TrackIR. It is excessive, but it works. The update from around March 10/11 has been very destructive to TrackIR.
Let me know how it goes.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint
Customer Support Engineer
TrackIR
NaturalPoint
Re: Help! USB drivers not installing
Copy that! Thanks
Re: Help! USB drivers not installing
It seems a new security protocol in Win 10 must be doing something.
What's also strange that when I check TrackIR to "Run as Admin" it does not run on startup. However, when I uncheck the box, it does.
I wonder if this is affecting how TrackIR and P3Dv4.5 communicates via Simconnect. TrackIR runs perfect with IL-2 Great Battles so it's not an universal issue.
Just spitballing as I am just an analyst by trade
OK here is what I did - I installed TrackIR on old laptop and transferred the "USB Drivers x64" folder into my C:\Program Files (x86)\NaturalPoint folder. I ran a driver update and I think we are good.
Question: The TrackIR drivers installed read 2012 v2.70.0.0. The drivers in .sys file in C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64 reads v2.27.0.0 1998-2012, date modified 12/11/2015. Jon please confirm I have the same/correct drivers installed.
What's also strange that when I check TrackIR to "Run as Admin" it does not run on startup. However, when I uncheck the box, it does.
I wonder if this is affecting how TrackIR and P3Dv4.5 communicates via Simconnect. TrackIR runs perfect with IL-2 Great Battles so it's not an universal issue.
Just spitballing as I am just an analyst by trade
OK here is what I did - I installed TrackIR on old laptop and transferred the "USB Drivers x64" folder into my C:\Program Files (x86)\NaturalPoint folder. I ran a driver update and I think we are good.
Question: The TrackIR drivers installed read 2012 v2.70.0.0. The drivers in .sys file in C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64 reads v2.27.0.0 1998-2012, date modified 12/11/2015. Jon please confirm I have the same/correct drivers installed.
Re: Help! USB drivers not installing
On checking my apps, shortcuts owned by the SYSTEM can not be run as admin and start on win startup. This maybe new but I just noticed it now.
Is anyone here running TrackIR on a powered USB having issues with P3Dv4.5?
Is anyone here running TrackIR on a powered USB having issues with P3Dv4.5?
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- Posts: 81
- Joined: Wed Mar 04, 2020 9:53 am
Re: Help! USB drivers not installing
Hi JG7_X-man,
This might be worth looking at. Others who have had issues with TrackIR and Prepared3D have had success following these steps:
http://www.prepar3d.com/forum/viewtopic ... 15#p125445
This might be worth looking at. Others who have had issues with TrackIR and Prepared3D have had success following these steps:
http://www.prepar3d.com/forum/viewtopic ... 15#p125445
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint
Customer Support Engineer
TrackIR
NaturalPoint
Re: Help! USB drivers not installing
Well we can mark this as closed.
First Issue:
To solve the inability to install the USB drivers, use a device that has not been connect to TrackIR - install then copy paste.
Maybe NaturalPoint can provide a link to the drivers for next time?
Second issue:
After making sure the simconnect executables were installed, TrackIR had to be set to "Run as Admin"
I got my two green lights on P3Dv4.5 startup and I could use TrackIR to pan in game.
Here is exactly what I did in order:
First Issue:
To solve the inability to install the USB drivers, use a device that has not been connect to TrackIR - install then copy paste.
Maybe NaturalPoint can provide a link to the drivers for next time?
Second issue:
After making sure the simconnect executables were installed, TrackIR had to be set to "Run as Admin"
I got my two green lights on P3Dv4.5 startup and I could use TrackIR to pan in game.
Here is exactly what I did in order:
- Deleted all TrackIR or NaturalPoint folders and contents
Unplug all my USB devices and uninstalled the drivers individually via Device Manager (Rebooting re-installs them automatically)
Ran through Regedit and deleted everything related to TrackIR or NaturalPoint (via names only)
Opened CMD (admin) and ran sfc /scannow to fix any windows issues
Re-installed TrackIR (two separate PCs in my case, has I was having the aforementioned issues)
Manually updated TrackIR drivers via Device Manager (please see my solution above if you are having issues installing the x64 USB drivers)
Re-installed all Simconnect drivers and validated SimConnect.xml was edited correctly
Set TrackIR shortcut icon to "Run as Admin"
Ran P3D
Successfully connected P3Dv4.5 to TrackIR
Last edited by JG7_X-Man on Sat Apr 04, 2020 7:23 am, edited 1 time in total.
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- Posts: 81
- Joined: Wed Mar 04, 2020 9:53 am
Re: Help! USB drivers not installing
Hi JG7_X-man,
Thank you for providing your solution! This will be a great help for future reference.
Thank you for providing your solution! This will be a great help for future reference.
Jon Campbell
Customer Support Engineer
TrackIR
NaturalPoint
Customer Support Engineer
TrackIR
NaturalPoint