Game list Update

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NaturalPoint.Kai
NaturalPoint Employee
NaturalPoint Employee
Posts: 60
Joined: Wed Sep 09, 2020 5:02 pm

Game list Update

Post by NaturalPoint.Kai » Mon Mar 01, 2021 10:23 am

Hello TrackIR community,

Kai from NaturalPoint here. There is currently an issue with the TrackIR server and updating the gameslist. We are working to get it fixed as soon as possible. Please contact us at support@naturalpoint.com if you have any questions.

straylight
Posts: 2
Joined: Mon Mar 01, 2021 11:14 am

Re: Game list Update

Post by straylight » Mon Mar 01, 2021 11:19 am

Appreciate the update. I noticed the issue about 20 hours ago and tried to report it through support on the naturalpoint website. I've not yet heard back but will be tracking this thread.

J van E
Posts: 2
Joined: Sat Sep 15, 2018 7:40 am

Re: Game list Update

Post by J van E » Tue Mar 02, 2021 1:58 am

Thanks for the heads up and acknowledging the problem!

Funny how most posts about this problem are from MSFS-users. ;)

I am not at home right now so I can't check if things are working again already but if the problem persists, may there be another way to download some sort of updated game list from somewhere which we can install manually...?

Bjornvarthr
Posts: 1
Joined: Wed Mar 31, 2021 3:56 am

Re: Game list Update

Post by Bjornvarthr » Wed Mar 31, 2021 4:06 am

Does this have something to do with not finding Dirt rally 2, F1 2020 etc on the games list? Or why aren't those games there? I have the newest list

crazymike703
Posts: 4
Joined: Wed Mar 31, 2021 5:49 pm

Re: Game list Update

Post by crazymike703 » Wed Mar 31, 2021 5:52 pm

Hello, I just received my track ir 5 today and was excited to use it with F1 2019, but it is also not showing up as a listed game profile. ( yes, i updated the list but still nothing)

crazymike703
Posts: 4
Joined: Wed Mar 31, 2021 5:49 pm

Re: Game list Update

Post by crazymike703 » Thu Apr 01, 2021 12:27 pm

This was posted a month ago and there is still no fix. Many games are not listed!! #SadFace

crazymike703
Posts: 4
Joined: Wed Mar 31, 2021 5:49 pm

Re: Game list Update

Post by crazymike703 » Sat Apr 03, 2021 8:40 am

It’s been a month since you reported the problem and the problem continues. Please update! It is extremely frustrating paying $149.95 for a product that doesn’t come with what you said it would!!!!

NaturalPoint.Kai
NaturalPoint Employee
NaturalPoint Employee
Posts: 60
Joined: Wed Sep 09, 2020 5:02 pm

Re: Game list Update

Post by NaturalPoint.Kai » Mon Apr 05, 2021 11:29 am

Hello,

The gameslist is currently connecting to the server correctly. However, F1 2019 and 2020 are not listed on the titles list. This is an issue unrelated to the server and rather to game. You will not be able to set custom profiles for these titles in the Advanced Settings of the software. However, they are still compatible with TrackIR and will work with head tracking.

Please contact support@naturalpoint.com for more assistance.

crazymike703
Posts: 4
Joined: Wed Mar 31, 2021 5:49 pm

Re: Game list Update

Post by crazymike703 » Wed Apr 07, 2021 8:34 pm

NaturalPoint.Kai wrote:
Mon Apr 05, 2021 11:29 am
Hello,

The gameslist is currently connecting to the server correctly. However, F1 2019 and 2020 are not listed on the titles list. This is an issue unrelated to the server and rather to game. You will not be able to set custom profiles for these titles in the Advanced Settings of the software. However, they are still compatible with TrackIR and will work with head tracking.

Please contact support@naturalpoint.com for more assistance.
The game does not recognize that track ir 5 is on, so no it will not work with head tracking. For instance, the option to turn head tracking on in f1 2019 is greyed out. Unable to turn on.

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