Suddenly TrackIR not detecting device anymore and hangs

[Beldalin]

Hi Jillian,

did everything in the right order, several reboots included.
Then started the software, then connected device first time after reinstall, device got recognized
Loaded announced update of game profiles in software with needed restart of trackir
Software hangs once again (it seems during camera shutdown).
Yet device is still recognized as NaturalPoint Device / TrackIR 5.

Any further ideas?

Regards
Beldalin

[Pete_80]

Hi,

My friend has exactly the same problem as Beldalini.

The software freezes the computer so badly that even with Task Manager, the program process cannot be "killed". In addition, shutting down the computer normally is impossible and it results in a blue screen.

We have tried all possible "tricks". We have also tried to follow Jillian's instructions. After following Jillian's instructions, we were able to get the program to recognize the device and it started working for a moment, but when we shut down the software, the software froze again. My friend computer has the Windows 11 operating system, and all the latest updates have been installed, both at the operating system level and at the graphics card level.

Br.
Pete

[jillian.smythe]

Hello Pete_80,

Are there any clues in Windows Event Viewer that might help track down the source of the problem? Are you using any custom profiles? If so, make sure the file names only use the ASCII-128 characters - other characters, including ones with accent marks, will prevent the software from opening. If you delete the Settings.xml and ProfileMap.dat (located here: C:\Users\<USERNAME>\AppData\Roaming\NaturalPoint\TrackIR 5\), does the software open successfully the next time?

Kind Regards,

[Beldalin]

Hi all, well I think that Pete saw the old posts and knew what to do
Reminds me definitely of my problem, but I got lucky and at least had no blue screen. System just doesn't shut down appropriately (monitor black, but system still running in an unknown mode forcing me to turn it off the hard way).

Currently I can use the hardware once when I start the system without it, then run the software and then reconnect the device. It's at least working as long as I don't try to shut the software or even the whole system down.

I tried to shut down the hanging process with some powershell commands but without any success.

Regards
Beldalin

[jillian.smythe]

Hello Beldalin,

Have you tested the TrackIR camera on another computer? This would help to confirm whether the issue is with the TrackIR hardware, the TrackIR software, or some other Windows issue.

I did find this article which describes the same kind of shut down issue, along with some possible solutions: https://thegeekpage.com/fix-black-scree ... -possible/

The first solution they describe is to uncheck "Allow the computer to turn off this device to save power" for the Intel Management Engine Interface. I would suggest that you also uncheck this box for all USB hubs listed under Universal Serial Bus controllers to see if that helps.

Kind Regards,