TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

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DaDaFly
Posts: 2
Joined: Fri Apr 26, 2013 11:39 pm

TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

Post by DaDaFly » Fri Apr 26, 2013 11:48 pm

Hello everybody,

My triple buffering is off, my v-sync too but my trackir still doesn't want to run :(

I'm using Trackir for Flight simulator X

Here's my event log:

Faulting application name: TrackIR5.exe, version: 5.2.0.200, time stamp: 0x5110875a
Faulting module name: atioglxx.dll, version: 6.14.10.12002, time stamp: 0x50d21fb6
Exception code: 0xc0000005
Fault offset: 0x00910854
Faulting process id: 0x15b4
Faulting application start time: 0x01ce431097f95582
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\Windows\system32\atioglxx.dll
Report Id: efdc0257-af03-11e2-8dbf-bc05430d7ae3



CPU & Graphic specs:
CPU: Intel I5 2500 4-core (no hyperthreading)
Graphics: ATI HD 7750 (low profil)

Good luck for finding a solution and Thank you for helping :)

Birch
Posts: 1139
Joined: Thu Jan 30, 2003 5:00 am
Location: Corvallis, Oregon

Re: TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

Post by Birch » Sat Apr 27, 2013 7:28 am

Hello,

Our lead support engineer can help you look into the issue further on Monday, in the mean time try using the TrackIR 4.x software instead of 5.x as a workaround.

DaDaFly
Posts: 2
Joined: Fri Apr 26, 2013 11:39 pm

Re: TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

Post by DaDaFly » Wed May 01, 2013 9:01 am

Is there a possibility to maybe post a solution on the forum?

I'm in Europe and I don't have much time to talk to someone.

But for now TrackIR 4.x works fine :)

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

Post by NaturalPoint-Dustin » Wed May 01, 2013 10:23 am

Hi David,

We have had some compatibility issues with the AMD 13.3 driver version. Could you please confirm which version you are using? Could you also try a different version and see if this resolves your issue?
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

Sybaris
Posts: 2
Joined: Fri Aug 16, 2013 4:36 pm

Re: TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

Post by Sybaris » Fri Aug 16, 2013 4:41 pm

I have this same problem with atioglxx.dll file and TrackIR 5.x software

I loaded 4.x software and got it to start.

Has there been any progress with problems associated with the atioglxx.dll file?

thanks

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

Post by NaturalPoint-Dustin » Tue Aug 20, 2013 1:07 pm

Hello,

Could I have you try TrackIR software version 5.1.3?
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

Sybaris
Posts: 2
Joined: Fri Aug 16, 2013 4:36 pm

Re: TrackirIR5 startup crash, AMD graphics (atioglxx.dll)

Post by Sybaris » Tue Aug 20, 2013 3:31 pm

Thanks for the response.

That worked but I had a couple tracking freezes during game play (IL-2) which I corrected using F12 or going in and out of Autopilot. I'll still use the 5.1.3

Thanks again!

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