Error contacting update server

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Joined: Fri Jan 27, 2012 3:31 am

Error contacting update server

Post by Swiso » Thu Sep 12, 2013 2:54 am

Hello !

Today I saw the red icon that come when a game profile is available.
I selected the "Check for Game Update" button and I always receive this error message : An Error Occurred while contacting the update server. The error was: Data not valid"
See the attachment.
Any reason for that ?
Possible solution ?
I uninstalled TrackIR 5 software and re-installed, but this problem remain.
1.jpg (255.9 KiB) Viewed 1282 times

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Joined: Thu Apr 28, 2011 5:49 pm

Re: Error contacting update server

Post by nasz » Thu Sep 12, 2013 3:01 am

same here

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Joined: Tue Mar 19, 2013 5:03 pm

Re: Error contacting update server

Post by NaturalPoint-Dustin » Fri Sep 13, 2013 10:14 am


Thank you for submitting the error. It should be resolved. If you are still experiencing problems with this let us know.

Technical Support Engineer
OptiTrack | TrackIR | SmartNav

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Joined: Tue May 27, 2014 12:45 pm

Re: Error contacting update server

Post by Odyssey » Tue May 27, 2014 12:48 pm

I am having the same issues.

Sorry to dust of the old thread. But It wont connect so I cant get the Elite Dangerous game update.

Any help?

NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Error contacting update server

Post by MikeWitham » Wed May 28, 2014 11:33 am


There was an issue yesterday and this morning with the game update list. It has since been resolved. If you open the TrackIR software and check for a game update, it should download correctly.

Best regards,
Mike Witham
TrackIR Product Manager

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