Error contacting update server

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Swiso
Posts: 6
Joined: Fri Jan 27, 2012 3:31 am

Error contacting update server

Post by Swiso »

Hello !

Today I saw the red icon that come when a game profile is available.
I selected the "Check for Game Update" button and I always receive this error message : An Error Occurred while contacting the update server. The error was: Data not valid"
See the attachment.
Any reason for that ?
Possible solution ?
I uninstalled TrackIR 5 software and re-installed, but this problem remain.
Thanks
Attachments
1.jpg
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nasz
Posts: 4
Joined: Thu Apr 28, 2011 5:49 pm

Re: Error contacting update server

Post by nasz »

same here
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Error contacting update server

Post by NaturalPoint-Dustin »

Hello,

Thank you for submitting the error. It should be resolved. If you are still experiencing problems with this let us know.

Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Odyssey
Posts: 1
Joined: Tue May 27, 2014 12:45 pm

Re: Error contacting update server

Post by Odyssey »

I am having the same issues.

Sorry to dust of the old thread. But It wont connect so I cant get the Elite Dangerous game update.

Any help?
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Error contacting update server

Post by MikeWitham »

Hello,

There was an issue yesterday and this morning with the game update list. It has since been resolved. If you open the TrackIR software and check for a game update, it should download correctly.

Best regards,
Mike Witham
TrackIR Product Manager
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