Hello !
Today I saw the red icon that come when a game profile is available.
I selected the "Check for Game Update" button and I always receive this error message : An Error Occurred while contacting the update server. The error was: Data not valid"
See the attachment.
Any reason for that ?
Possible solution ?
I uninstalled TrackIR 5 software and re-installed, but this problem remain.
Thanks
Error contacting update server
Error contacting update server
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- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: Error contacting update server
Hello,
Thank you for submitting the error. It should be resolved. If you are still experiencing problems with this let us know.
Regards,
Thank you for submitting the error. It should be resolved. If you are still experiencing problems with this let us know.
Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Re: Error contacting update server
I am having the same issues.
Sorry to dust of the old thread. But It wont connect so I cant get the Elite Dangerous game update.
Any help?
Sorry to dust of the old thread. But It wont connect so I cant get the Elite Dangerous game update.
Any help?
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: Error contacting update server
Hello,
There was an issue yesterday and this morning with the game update list. It has since been resolved. If you open the TrackIR software and check for a game update, it should download correctly.
Best regards,
There was an issue yesterday and this morning with the game update list. It has since been resolved. If you open the TrackIR software and check for a game update, it should download correctly.
Best regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager