TrackIR5 keeps crashing

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Jacky60
Posts: 2
Joined: Sun Sep 15, 2013 7:45 am

TrackIR5 keeps crashing

Post by Jacky60 » Sun Sep 15, 2013 7:53 am

Every time I've tried to play Arma 2/Arma 3 TrackIR either stops responding or goes weird or starts consuming vast amounts of memory/cpu power. I bought it a year ago and while for short periods it's worked the software always lets me down. With online play it freezes or spins me endlessly or just stops responding while slowing my machine to a crawl, offline it still does the same with Arma 2 and 3. 920 @4ghz, 16gb RAM, SSD, x58, 2x6990, GB-UD5EX58Rev2. To be honest this is my first attempt at solving the problem but I would not recommend a friend to buy one due to the poor software support. I've tried all AMD drivers and all Naturalpoint drivers since I bought it and always the same result.

Seth Steiling
Posts: 1366
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: TrackIR5 keeps crashing

Post by Seth Steiling » Mon Sep 16, 2013 12:52 pm

That's quite the laundry list of bad symptoms! I'm sure that something under the hood is going wonky, either with a hw/driver conflict or something with the TrackIR device. We'll probably want to investigate in-depth, and for that it'd be best for you to submit a ticket at help.naturalpoint.com.

We'll get you taken care of. :-)

- Seth
Marketing Manager
TrackIR | OptiTrack

Jacky60
Posts: 2
Joined: Sun Sep 15, 2013 7:45 am

Re: TrackIR5 keeps crashing

Post by Jacky60 » Tue Sep 17, 2013 1:41 am

I look forward to it, how do I submit the said ticket.

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackIR5 keeps crashing

Post by NaturalPoint-Dustin » Tue Sep 17, 2013 2:05 pm

Hello,

The link to our ticketing site is:

help.naturalpoint.com


Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

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