Need TRACKIR wiring map on usb plug please !!

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CoolSpy
Posts: 19
Joined: Thu Nov 06, 2003 5:00 am
Location: France

Need TRACKIR wiring map on usb plug please !!

Post by CoolSpy » Thu Sep 18, 2014 6:27 am

Hello,
My trackir stopped working recently and I noticed the wire is damaged near the USB plug.

I tried to rewire it higher along the cord with another USB plug but it does not work!

Please can someone tell me if I have the wiring order right ? I think I got it wrong somewhere!

Looking from behind and above the plug toward the PC USB port I have:


| RED | WHITE | GREEN | BLACK |

And the last wire (only metal no color) I taped it to the USB plug metal frame

Thanks in advance for your help!

NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Need TRACKIR wiring map on usb plug please !!

Post by NaturalPoint-Dustin » Thu Oct 02, 2014 3:55 pm

I'm really sorry for the very delayed reply to this post. It slipped through the cracks on us somehow.

I don't have the wire diagram for the TrackIR but you may still be under warranty. We would be happy to check your warranty status if you could submit a ticket at help.naturalpoint.com.
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

CoolSpy
Posts: 19
Joined: Thu Nov 06, 2003 5:00 am
Location: France

Re: Need TRACKIR wiring map on usb plug please !!

Post by CoolSpy » Mon Oct 27, 2014 6:36 am

Unfortunately, It is not under warranty anymore!

So I am stuck with a repairable trackir which I will never be able to use again! :(
I would just need the wiring order for the 4 wires and it would be fixed!

Giving the extreme fragility of the USB wire near the plug (a friend of mine also has the same problem), there is no way I see myself buying another TrackIR 5 unit to see it malfunction again. I think you should really reinforce the wire near the plug!

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Need TRACKIR wiring map on usb plug please !!

Post by MikeWitham » Mon Oct 27, 2014 2:32 pm

Coolspy,

I sent you what you needed in an email. Would you please let me know when you get it?

Regards,
Mike Witham
TrackIR Product Manager

CoolSpy
Posts: 19
Joined: Thu Nov 06, 2003 5:00 am
Location: France

Re: Need TRACKIR wiring map on usb plug please !!

Post by CoolSpy » Mon Oct 27, 2014 3:12 pm

Mike, i just received it. It is perfect! Thank you so much :)

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