Track Ir 5 & P3D Crash

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wannabe
Posts: 6
Joined: Thu Apr 09, 2015 2:04 pm

Track Ir 5 & P3D Crash

Post by wannabe » Thu Apr 09, 2015 2:15 pm

I am having a TrackIR crash about every 5 mins in Prepar3d. My system specs are below as well as a copy of the last event log. Any help would be appreciated.

Thanks,
Wannabe



I5 -2500K
16Gb Ram
win 10 - build 10041
TrackIR 5.2 w/ proclip
Asus Strix GTX 970 w/ driver 9.18.13.4990
Prepar3d 2.5 running VRS Superbug and TacPak


Log Name: Application
Source: Application Error
Date: 4/8/2015 8:27:53 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-O9LT0NV9RQ5
Description:
Faulting application name: TrackIR5.exe, version: 5.2.0.200, time stamp: 0x5110875a
Faulting module name: TrackIR5.exe, version: 5.2.0.200, time stamp: 0x5110875a
Exception code: 0x40000015
Fault offset: 0x002b8531
Faulting process id: 0x1754
Faulting application start time: 0x01d07258aafc825f
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Report Id: 426fb45c-de4f-11e4-ab55-50e549c94da9
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-09T00:27:53.000000000Z" />
<EventRecordID>4095</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-O9LT0NV9RQ5</Computer>
<Security />
</System>
<EventData>
<Data>TrackIR5.exe</Data>
<Data>5.2.0.200</Data>
<Data>5110875a</Data>
<Data>TrackIR5.exe</Data>
<Data>5.2.0.200</Data>
<Data>5110875a</Data>
<Data>40000015</Data>
<Data>002b8531</Data>
<Data>1754</Data>
<Data>01d07258aafc825f</Data>
<Data>C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe</Data>
<Data>C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe</Data>
<Data>426fb45c-de4f-11e4-ab55-50e549c94da9</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Track Ir 5 & P3D Crash

Post by MikeWitham » Mon Apr 13, 2015 9:54 am

wannabe,

The TrackIR hasn't been fully tested on Windows 10 yet. Have you tried removing and re-installing the software? Have you adjusted the compatibility settings for the software at all?

Regards,
Mike Witham
TrackIR Product Manager

wannabe
Posts: 6
Joined: Thu Apr 09, 2015 2:04 pm

Re: Track Ir 5 & P3D Crash

Post by wannabe » Sat Apr 18, 2015 10:30 am

Ok, I gave up on win 10. Reinstalled win 7(64), trackir 5.2 and P3d on fresh SSD. Although trackir does not crash now, it will quit responding during flight. Ths happens in both MP and SP. Both camera lights remain on but head movement will not track and the last head position freezes. I can restart Trackir and the connection returns but about 10-15 mins later it will freeze again. I am also flying with the VRS F-18 with VRS Tackpack running.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Track Ir 5 & P3D Crash

Post by MikeWitham » Mon Apr 20, 2015 1:13 pm

wannabe,

Can you open the Task Manager and see what the CPU usage is for TrackIR when the tracking stalls?

Regards,

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