TrackIR stops responding in Prepar3D v2.5

WebMaximus
Posts: 39
Joined: Mon Dec 04, 2006 3:54 am
Location: Sweden

Re: TrackIR stops responding in Prepar3D v2.5

Post by WebMaximus » Tue Apr 21, 2015 1:24 pm

And at the same time I guess I should have kept my mouth shut because tonight it happened again but luckily at the end of the flight when I just parked at the gate.

Same thing as before, the two green lights on the device illuminated but no response when moving the head and when moving the cursor over the TrackIR icon in the System Tray Bar it vanishes indicating the application is not running anymore and when restarting the app the green lights illuminate again but head movement doesn't work. That however is normal I guess since you always need to start TrackIR before launching the simulator.

Annoying and especially since nothing is logged as far as I have been able to see checking the Windows events log.
Richard

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR stops responding in Prepar3D v2.5

Post by MikeWitham » Wed Apr 22, 2015 12:19 pm

Richard,

Has it happened again since or was it just that once?

Regards,
Mike Witham
TrackIR Product Manager

WebMaximus
Posts: 39
Joined: Mon Dec 04, 2006 3:54 am
Location: Sweden

Re: TrackIR stops responding in Prepar3D v2.5

Post by WebMaximus » Wed Apr 22, 2015 12:54 pm

This was after my initial report so it happened again and before my first report it happened a couple of times IIRC.

Just doing the return leg back to Stockholm from Copenhagen keeping my fingers crossed it won't happen again.
Richard

WebMaximus
Posts: 39
Joined: Mon Dec 04, 2006 3:54 am
Location: Sweden

Re: TrackIR stops responding in Prepar3D v2.5

Post by WebMaximus » Wed Apr 22, 2015 2:00 pm

Unfortunately same thing happened again and just in time for the landing but did make it down on the ground in one piece despite this ;)

One thing I've noticed and I'm not sure if it's related to this issue is I'm getting some weird stuttering even when my FPS seems good. Reason I suspect there might be a relation between these two issues is on this last flight everything started when I noticed during the approach how the stuttering got worse and worse and the head movement was rather jerky and then on final the head movement suddenly stopped working. Was hoping maybe that would also stop the stuttering but it didn't, maybe that's because there is still some TIR locked into the sim session even after TIR crashed?

How is TIR communicating with P3Dv2, is it via SimConnect? I'm starting to suspect this might be a SimConnect issue where the SimConnect channel is flooded and this is what causes the stuttering and also the TIR to crash.

What do you think?

Searched for a SimConnect log file to check for any clues but couldn't find a log file, maybe there isn't one?
Richard

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
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Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR stops responding in Prepar3D v2.5

Post by MikeWitham » Wed Apr 22, 2015 2:13 pm

Richard,

You must be a better pilot than I am. I don't always make it to the ground in one piece when everything goes right!

TrackIR and P3D communicate through SimConnect. Do you know what version of SimConnect you are running? I have been able to re-install the SimConnect and solve a different issue by loading the file I found here.

http://www.flight1software.com/files/SimConnect.msi

I look forward to hearing what you uncover with SimConnect.

Regards,
Mike Witham
TrackIR Product Manager

WebMaximus
Posts: 39
Joined: Mon Dec 04, 2006 3:54 am
Location: Sweden

Re: TrackIR stops responding in Prepar3D v2.5

Post by WebMaximus » Wed Apr 22, 2015 2:31 pm

Well...it sure is much easier to land with TrackIR running that's for sure ;)

Thanks for the link but my experience is SimConnect can be quite nasty to mess around with so before trying to install some new SimConnect msi package I'll start by trying to find a way to get a SimConnect log file to be able to see if SimConnect is to blame in the first place. However after this last flight it sure feels like that could be the case.

Will report back any findings regarding my issues.
Richard

WebMaximus
Posts: 39
Joined: Mon Dec 04, 2006 3:54 am
Location: Sweden

Re: TrackIR stops responding in Prepar3D v2.5

Post by WebMaximus » Thu Apr 23, 2015 5:08 am

Is it possible to enable some kind of logging or debug mode in the TrackIR software that could give clues why the application all of a sudden crashes like this?

I think I've already said it but I've checked the Windows Event logs both the application and system logs but neither one of these shows any warnings or error messages when the TrackIR software crashes which I find odd?
Richard

mozart
Posts: 1
Joined: Sat Apr 25, 2015 5:22 pm

Re: TrackIR stops responding in Prepar3D v2.5

Post by mozart » Sat Apr 25, 2015 5:35 pm

below are the windows crash log for TIR. this is a constant while playing P3D.
its getting VERY annoying.
=============================================================
Faulting application name: TrackIR5.exe, version: 5.2.0.200, time stamp: 0x5110875a
Faulting module name: KERNELBASE.dll, version: 10.0.10061.0, time stamp: 0x5528ae5f
Exception code: 0xe06d7363
Fault offset: 0x000a9168
Faulting process id: 0x240c
Faulting application start time: 0x01d07f9367845b60
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: 996177d3-eb8c-11e4-ab64-c860000b7f75
Faulting package full name:
Faulting package-relative application ID:
==============================================================
Fault bucket 74123810640, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 73106361782

Problem signature:
P1: TrackIR5.exe
P2: 5.2.0.200
P3: 5110875a
P4: KERNELBASE.dll
P5: 10.0.10061.0
P6: 5528ae5f
P7: e06d7363
P8: 000a9168
P9:
P10:

Attached files:
C:\Users\Al\AppData\Local\Temp\WERAC7F.tmp.WERInternalMetadata.xml
C:\Users\Al\AppData\Local\Temp\WERB828.tmp.appcompat.txt
C:\Users\Al\AppData\Local\Temp\WERB858.tmp.hdmp
C:\Users\Al\AppData\Local\Temp\WERC1BF.tmp.WERDataCollectionFailure.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_4e7799d08b6e2559e141a23324c6a2d20608fa_d7dd048e_cab_20b73e4b

Analysis symbol:
Rechecking for solution: 0
Report Id: 996177d3-eb8c-11e4-ab64-c860000b7f75
Report Status: 8
Hashed bucket: 109c71e8161e8ece27897f6faf631794

wannabe
Posts: 6
Joined: Thu Apr 09, 2015 2:04 pm

Re: TrackIR stops responding in Prepar3D v2.5

Post by wannabe » Mon Apr 27, 2015 7:18 am

I also may have spoke too soon... TrackIr began crashing again in P3D. The TrackIr CPU load at crash was low. Not sure if this is an issue with P3D, simconnect, TrackIr, VRS Superbug or VRS Tackpack.

Wannabe

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR stops responding in Prepar3D v2.5

Post by MikeWitham » Mon Apr 27, 2015 10:31 pm

Wannabe,

Have you tried re-installing simconnect or doing a repair on P3D?

Regards,
Mike Witham
TrackIR Product Manager

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