Latest software upate

ratcom
Posts: 2
Joined: Sun Jul 19, 2015 2:48 pm

Re: Latest software upate

Post by ratcom » Sun Jul 19, 2015 3:48 pm

XSannz wrote:Did some digging found what I think is the forum and post

Don't know if it helps anybody but here is old forums link with Dropbox files from 2014 elite Sanger out support

https://forums.frontier.co.uk/showthread.php?t=18308

for this i could kiss you ! working again with these files!

MadMoses
Posts: 2
Joined: Mon Jul 20, 2015 12:21 pm

Re: Latest software upate

Post by MadMoses » Mon Jul 20, 2015 1:04 pm

Ok this worked for me as well.

XSannz
Posts: 30
Joined: Fri Jul 17, 2015 3:05 am
Location: New Zealand

Re: Latest software upate

Post by XSannz » Mon Jul 20, 2015 1:25 pm

All good, working with mike might have a newer lot of files for other apps up shortly.

use these its a later set thats working

https://forums.naturalpoint.com/downloa ... php?id=229

i have another set to test from Mike but have not yet due to Work
Dum Spiro, Spero

Nascentes morimur

XSannz
Posts: 30
Joined: Fri Jul 17, 2015 3:05 am
Location: New Zealand

Re: Latest software upate

Post by XSannz » Mon Jul 20, 2015 11:26 pm

OK here goes Mike.

Unknown version NAMED OLD think they were last update before the issue appeared = not working (crashes app list empty on win 10)
SGL Files OLD.zip
(73.49 KiB) Downloaded 31 times
SGL 01-23-2015 - working
SGL 01-23-15.zip
(71.75 KiB) Downloaded 38 times
Version from ED forums = working.
ED forums 2014 sgl files.zip
(67.57 KiB) Downloaded 52 times
all attached to this email
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XSannz
Posts: 30
Joined: Fri Jul 17, 2015 3:05 am
Location: New Zealand

Re: Latest software upate

Post by XSannz » Mon Jul 20, 2015 11:27 pm

An here are the latest test you had me run

V344 = working
SGL v344.zip
(73.33 KiB) Downloaded 356 times
V 346 = Working
SGL v346 test.zip
(73.51 KiB) Downloaded 251 times

i suggest you download both lots and try the v344 and then if that works test v346 if that doest work then you can roll back to the v344 which should get you going.

to install these files download the files

go to (Default install path) (*if you changed this go to your installation folder)

C:\Program Files (x86)\NaturalPoint\TrackIR5

and rename the sgl.dat and sgl.sig files sgl.dat.old and sgl.sig.old and then put the sgal files from the zips you downloaded into the directory above you may need UAC off or choose admin permissions to do so.

and now your list and games hsould be working.
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Virdog
Posts: 2
Joined: Fri Jul 17, 2015 8:13 pm

Re: Latest software upate

Post by Virdog » Fri Aug 14, 2015 6:24 pm

Hey guys,

Has this issue been resolved? I'm not sure if I want to risk turning on the automatic updates.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Latest software upate

Post by MikeWitham » Mon Aug 17, 2015 10:01 am

Virdog,

Yes, the issue has been resolved. We have done a few updates since and have not had a repeat of the problem. I have also put in place a fail safe, so if the issue happens again it will be resolved within minutes of the first report. Hopefully, I don't have any issues like this again though.

Regards,
Mike Witham
TrackIR Product Manager

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