TrackIR keeps crashing in P3D

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GregJens
Posts: 6
Joined: Mon Sep 28, 2015 8:08 pm

TrackIR keeps crashing in P3D

Post by GregJens »

The subject line says it all - every 5 minutes or so - the following was a crash report that popped up:
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrackIR5.exe
Application Version: 5.2.0.200
Application Timestamp: 5110875a
Fault Module Name: TrackIR5.exe
Fault Module Version: 5.2.0.200
Fault Module Timestamp: 5110875a
Exception Code: 40000015
Exception Offset: 002b8531
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 77b9
Additional Information 2: 77b95a85bc418f16a41101c2855bc879
Additional Information 3: 6b14
Additional Information 4: 6b146db89e3a95e53b742e35f57d0776



Any help would be appreciated - used to run flawlessly....
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR keeps crashing in P3D

Post by MikeWitham »

GregJens,

Would you please send me a list of your computer specs?

Regards,
Mike Witham
TrackIR Product Manager
GregJens
Posts: 6
Joined: Mon Sep 28, 2015 8:08 pm

Re: TrackIR keeps crashing in P3D

Post by GregJens »

Windows 7 - 64 Bit
I-7 4790k (stock)
Z-97 Pro -Gamer
16 Gb DDR3 GSkillz RipJaw
EVGA GTX 980
500 Gb SSD
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR keeps crashing in P3D

Post by MikeWitham »

GregJens,

Are you using any add-ons in P3D?

Regards,
Mike Witham
TrackIR Product Manager
GregJens
Posts: 6
Joined: Mon Sep 28, 2015 8:08 pm

Re: TrackIR keeps crashing in P3D

Post by GregJens »

I am using VRS superbug - however, the crash also occurs in stock P3D
GregJens
Posts: 6
Joined: Mon Sep 28, 2015 8:08 pm

Re: TrackIR keeps crashing in P3D - Mike?????

Post by GregJens »

Any thoughts on the issue? I provided sys specs as asked, and add ons - (I forgot) FSUIPC as it is required for VRS - as well some carenado aircraft. Never had an issue before. (last three months) this is a new build for me - but should not be a part of the problem.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR keeps crashing in P3D

Post by MikeWitham »

GregJens,

I've been looking into this and I see no reason for the crash. I'd like you to remove TrackIR's software and install an older version. Just to eliminate our newest build as the culprit. I'd suggest installing version 5.1.3 Final.

Regards,
Mike Witham
TrackIR Product Manager
GregJens
Posts: 6
Joined: Mon Sep 28, 2015 8:08 pm

Re: TrackIR keeps crashing in P3D

Post by GregJens »

will do will check this out over the weekend.
GregJens
Posts: 6
Joined: Mon Sep 28, 2015 8:08 pm

Re: TrackIR keeps crashing in P3D

Post by GregJens »

Resolved - I think....
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR keeps crashing in P3D

Post by MikeWitham »

GregJens,

That's a good start. Let's hope it is resolved completely.

Regards,
Mike Witham
TrackIR Product Manager
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