Hi guys ive had the product on my pc for over two years without a problem, however this morning I noticed in game the left green light started flicking even out of game when looking at the camera view the lights showing the tracker pro clip keep on going off then on so is this a faulty camera or the clip?
I'll rebuy the whole lot again if need be as its over 2 years old and out of warranty.
Thanks for any help guys.
TcM
Faulty Trackir unit or pro clip?
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MikeWitham
- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: Faulty Trackir unit or pro clip?
ThundercatMan,
Do you have the original TrackClip to test it with? This could be either, but I'm more leaning (and hoping for you) that it is the TrackClip PRO. The best way to test the camera would be to switch it to TrackClip mode and just hold the original clip in front of it and make sure that it isn't flickering there as well. If it is solid, then replacing the TrackClip PRO should resolve the issue. If it is flickering, start a ticket with me at help.naturalpoint.com so we can troubleshoot fully before advising replacing the whole unit.
Regards,
Do you have the original TrackClip to test it with? This could be either, but I'm more leaning (and hoping for you) that it is the TrackClip PRO. The best way to test the camera would be to switch it to TrackClip mode and just hold the original clip in front of it and make sure that it isn't flickering there as well. If it is solid, then replacing the TrackClip PRO should resolve the issue. If it is flickering, start a ticket with me at help.naturalpoint.com so we can troubleshoot fully before advising replacing the whole unit.
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager