144 $, 2 1/2 years of using and then broken?
Posted: Mon Aug 01, 2016 11:18 am
Hello,
i bought the TrackIr 5 premium 2 years ago and in this time, everything works fine.
After 26 month of using, the gurantee was just expired, my Trackir 5 stops working in a flight. It was the same software configuration that i used all the time. First i tried to renew the TrackIR software and USB drivers. No success. I tried another computer. Trackir did not work. I tried everything what i know since 30 years of PC experience. Nothing worked.
Ok, i asked local naturalpoint branch office if they could fix my trackir and send it to them. They cleaned the usb pins and after this procedure, the trackir works again for 3 month. After this, the same behaviour. Trackir did not work again. I send it again, they tried to fix, sent it back and it works for 3 days. Now my trackir seems to be in electronic heaven again and i am frustrated. It is an expensive equipment and has only a life time of 2 1/2 years?!
Maybe one of you have a soluation to reactivate my trackir?!
The following information could be helpful.
- Device manager still recognized the TrackIR (check attachment)
- If i start the TrackIR Software 5.4.2 the 4 red dots are visible. It seems to be, that
this trackir works. But he cannot recognize the silver Trackclip points. (The room is dark. No disturbing light)
- The right green LED starts to flash, if i start a game. But the left one, did not flash anymore
- I tested the trackir on several computers. No computer works with this trackir. Everywhere the same behaviour described above.
- i tried several USB ports.
- I used Windows 7. All updates installed
- Newest USB drivers for the motherbird are installed
Anyone has an idea?
Or is the only solution to buy a new one for 144 $ for the next 2 years?
Best regards,
PS: Sorry for my bad english.
i bought the TrackIr 5 premium 2 years ago and in this time, everything works fine.
After 26 month of using, the gurantee was just expired, my Trackir 5 stops working in a flight. It was the same software configuration that i used all the time. First i tried to renew the TrackIR software and USB drivers. No success. I tried another computer. Trackir did not work. I tried everything what i know since 30 years of PC experience. Nothing worked.
Ok, i asked local naturalpoint branch office if they could fix my trackir and send it to them. They cleaned the usb pins and after this procedure, the trackir works again for 3 month. After this, the same behaviour. Trackir did not work again. I send it again, they tried to fix, sent it back and it works for 3 days. Now my trackir seems to be in electronic heaven again and i am frustrated. It is an expensive equipment and has only a life time of 2 1/2 years?!
Maybe one of you have a soluation to reactivate my trackir?!
The following information could be helpful.
- Device manager still recognized the TrackIR (check attachment)
- If i start the TrackIR Software 5.4.2 the 4 red dots are visible. It seems to be, that
this trackir works. But he cannot recognize the silver Trackclip points. (The room is dark. No disturbing light)
- The right green LED starts to flash, if i start a game. But the left one, did not flash anymore
- I tested the trackir on several computers. No computer works with this trackir. Everywhere the same behaviour described above.
- i tried several USB ports.
- I used Windows 7. All updates installed
- Newest USB drivers for the motherbird are installed
Anyone has an idea?
Or is the only solution to buy a new one for 144 $ for the next 2 years?
Best regards,
PS: Sorry for my bad english.