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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

TrackIr Windows 10 Creator update.

by thorbrasil » Thu Apr 13, 2017 1:57 pm

TrackIr stopped working after the windows 10 update. I already reinstalled but it did not work. Please fix it. Thank you!
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by MikeWitham » Fri Apr 14, 2017 2:56 pm

thorbrasil,

So far the solution has been to update your video drivers and reboot the system. After it restarts you should be able to use TrackIR again. Could you please try that and let me know the results?

Regards,
Mike Witham
TrackIR Product Manager
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NaturalPoint Employee
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by lensmeister » Tue Apr 18, 2017 5:47 am

Hi Mike,

I too like many others here are facing the issue if the TrackIR 5.4.2 crashing immediately upon starting the application after the Windows Creator's Update was installed.

I have tried to uninstall and re-install TrackIR, I have removed all registry entries for Natural Point and TrackIR, removed and re-installed x64 Natural Point USB drivers, re-installed my Nvidia graphics drivers (v381.65) but these steps did not help.

Hope that the dev team is looking into this issue and that Natural Point will release a patch soon.

Thanks.
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by MikeWitham » Tue Apr 18, 2017 1:05 pm

lensmeister,

Are there any entries in the event viewer that may point to the issue?

Sadly I've not been able to recreate the issue on any of the PCs I have available. All of my troubleshooting and hunting down issues has been remotely. We're working on hunting down the bugs for a fix, until we pin down the issues I can't give you an accurate time estimate on the fix.

Regards,
Mike Witham
TrackIR Product Manager
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