Error creating DX device [solved]

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Dxic2k
Posts: 2
Joined: Tue Jun 06, 2017 8:59 am

Error creating DX device [solved]

Post by Dxic2k »

hi,
just got my TrackIR 5 delivered and wanted to try it out.

i installed the driver and plugged it in. but when i run the software, all i get is "Error creating DX device".

does someone know how i can get rid of this error?

i'm running Win7
system specs are:
Intel Core i7 6700K
Asus Z170-A
2x Corsair Vengeance LPX 16GB DDR4
EVGA GeForce GTX 1080 FTW GAMING ACX 3.0 8GB GDDR5x
Corsair Force GS 128GB SSD
Samsung V-NAND SSD 950 Pro M.2 500GB
WD VelociRaptor 600GB
WD Green 3TB

Graphics driver is up to date.

thanx in advance =)
Last edited by Dxic2k on Tue Jun 06, 2017 7:44 pm, edited 1 time in total.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Error creating DX device

Post by MikeWitham »

Hello,

I don't have any specific knowledge myself, but after researching a bit here is the best troubleshooting/solution I've found.

Completely uninstall the display adapters and reinstall them.
Method 1:
Follow these steps:
a. Open Device Manager by clicking theStart button, clicking Control Panel, clicking System and Security, and then, under System, clicking
Device Manager. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.‌
b. In the list of hardware categories, click on display adapters, and then double-click the device name.
c. Click the Driver tab, click Uninstall and then follow the instructions. If you're prompted for an administrator password or confirmation, type the
password or provide confirmation.
d. Restart the computer.
Method 2:

Run SFC scan. System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.
Steps to perform sfc scan:
a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
b. Click Continue or supply Administrator credentials if prompted.
c. In the Command Prompt window type the following, and press Enter:
sfc /scannow
Refer this KB article for more information:
http://support.microsoft.com/kb/929833

I found it here: https://answers.microsoft.com/en-us/win ... ccd93ef836

Please let me know if this article was helpful.

Regards,
Mike Witham
TrackIR Product Manager
Dxic2k
Posts: 2
Joined: Tue Jun 06, 2017 8:59 am

Re: Error creating DX device

Post by Dxic2k »

the removal and re-install of my graphics driver worked.
thanx for ur help =)
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