TrackIR 5 / Unknown device (Windows 10 Creators Update)

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IronBee
Posts: 1
Joined: Tue Jul 04, 2017 10:13 am

TrackIR 5 / Unknown device (Windows 10 Creators Update)

Post by IronBee »

Driver won't install on Win 10 CU on my main notebook, and all is ok on my netbook just with clean Win 10 (same on brothers notebook with Win 7, all is ok).
Already tried uninstall software> clean registry with keywords "NaturalPoint" and "TrackIR" > new download and admin's installation. Nothing works.
Please, help me figure out how to fix this ***.

P.S. Also tried to install driver manually from NaturalPoint folder and downloaded from NP Forums zip.
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Last edited by IronBee on Fri Jul 07, 2017 12:55 pm, edited 1 time in total.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR 5 / Unknown device (Windows 10 Comunity Update)

Post by MikeWitham »

IronBee,

Would you please create a ticket with us at help.naturalpoint.com? I'd love to be able to look into this issue a little more closely.

Regards,
Mike Witham
TrackIR Product Manager
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