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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Track IR 5 Led not working correctly.

by Secret_Armor » Thu Oct 19, 2017 11:43 am

Hello, i just got my Track IR 5 today,

Everything works great but i have some weird behaviour with the left LED.
It works after installation, but when i update the game list and open up the software again with a good connection of the pro clip doesn't or normal clip it does not turn on anymore.

I know the left led is for the connection between the receiver and transmitter and i have a good connection, but why is the led off ?

I reinstalled multiple times, also deleted the files %appdata% and also from program files x86 if there were left over files.

I don't know why this is happening i have a very good connection but the led stays off, Right LED is working when i start a game.

But since i have a good connection with the device ... why is the left LED behaving this way is this a bug?
Secret_Armor
 
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Joined: Thu Oct 19, 2017 11:31 am

by MikeWitham » Fri Oct 27, 2017 3:31 pm

Secret_Armor,

The games update shouldn't have anything to do with the LEDS. Having said that, we did just push a games list update. Is the behavior the same?

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
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Joined: Mon Nov 04, 2013 10:19 am


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