TrackIr 5 with Pro clip freezes in BMS 4.33

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Andy Bradley
Posts: 4
Joined: Wed Oct 25, 2017 10:24 am

TrackIr 5 with Pro clip freezes in BMS 4.33

Post by Andy Bradley » Wed Oct 25, 2017 10:47 am

I get random freezes during the game, this is very frustrating as I cannot look at any instrumentation and have to abort the mission, playing multi play you can imagine this causes problems for the team. When the freeze occurs both LED's on the TrackIr unit are green.

I have tried assigning a hot key to pause/unpause TrackIr, (A fix suggested on a forum somewhere) if I get a freeze (90% of the time) if I hit the hot key (scroll lock) then both leds on the TrackIr unit go red, press it again and they both go green. If I Alt tab out of BMS TrackIr is working within the TrackIr software no problem. I am using a set of Warthog joysticks and there doesn't appear to be a common command using the sticks that cause the freeze, its totally random, on the odd occasion I can fly a short mission without a freeze.

My system specs are as follows:

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 3770K @ 3.50GHz 63 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 686MHz (9-9-9-27)
Motherboard
ASUSTeK COMPUTER INC. P8Z77-V LX (LGA1155)
Graphics
UMC SHARP (1920x1080@59Hz)
1024MB ATI AMD Radeon HD 5700 Series (Sapphire/PCPartner)
Storage
1863GB Seagate ST2000DM001-1CH164 ATA Device (SATA)
119GB OCZ-OCTANE S2 ATA Device (SSD)
1863GB Western Digital WDC WD20EARX-00PASB0 ATA Device (SATA)
Optical Drives
ATAPI iHAS124 E ATA Device
Audio
Realtek High Definition Audio

Any help would be greatly appreciated.

Andy

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIr 5 with Pro clip freezes in BMS 4.33

Post by MikeWitham » Wed Oct 25, 2017 4:25 pm

Andy Bradley,

Do either of the LED lights on the TrackIR ago away when it freezes? Are you using the TrackClip PRO or the standard TrackClip?

Regards,
Mike Witham
TrackIR Product Manager

Andy Bradley
Posts: 4
Joined: Wed Oct 25, 2017 10:24 am

Re: TrackIr 5 with Pro clip freezes in BMS 4.33

Post by Andy Bradley » Thu Oct 26, 2017 4:32 am

No Mike, both green LED's remain on, I am using the Pro clip with IR leds.

I used this guys info to help me set it up

https://www.youtube.com/watch?v=0PPsUCN ... W0ZWoZ1ZHI

Andy Bradley
Posts: 4
Joined: Wed Oct 25, 2017 10:24 am

Re: TrackIr 5 with Pro clip freezes in BMS 4.33

Post by Andy Bradley » Thu Oct 26, 2017 4:07 pm

I have taken a screen shot of my three green dots in my seating position and height. I will email it to you.

Regards

Andy

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIr 5 with Pro clip freezes in BMS 4.33

Post by MikeWitham » Fri Oct 27, 2017 3:21 pm

Hello,

We're handling this in a one on one session. We will update this post with the solution we find.

Regards,
Mike Witham
TrackIR Product Manager

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