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Camera dead

Posted: Mon Dec 25, 2017 6:50 pm
by amnwrx
Break it to me softly fellas. IS my TIR5 finally dead? Ive tried everything.

https://www.youtube.com/watch?v=wyyCpHoB0lU

Re: Camera dead

Posted: Wed Mar 28, 2018 1:25 pm
by Chris.Johnson
Hello amnwrx,

This looks like it could just be a few settings that need to be adjusted, like IR brightness and/or Light Filter Threshold. These settings can be found in the Advanced Camera settings. If you have not been able to get this working, or would like to setup a remote session, please contact support directly: support@naturalpoint.com